“Your Customer’s perception is your reality”

As an events venue that has been central to Sheffield since 1900’s (that’s pre City Hall!) we have worked hard to establish ourselves as a good place for events and conferences.

How do we know if we are doing things right? Bookings? Recommendations? Returns? We have all of that (and more) but we wanted to dig a bit deeper and find out why people booked with us, what they most liked and (crucially) whether we can do anything better……..

We have committed to emailing every new customer (not just to extra nice ones!) to ask them these three questions.

This week saw our first experience and this is how it went….

1. Why did you book your event at Victoria Hall Sheffield?

The team had a two day event starting with a site visit near Sheffield, so we were looking for a meeting venue in the city centre for the following day. As a charity we are always looking for affordable meeting spaces that offer good value and Victoria Hall seemed to fit the bill!

2.What did you appreciate most about holding your event at Victoria Hall?

The location was ideal as it’s in easy reach of the station for those travelling home afterwards and it was great to find such a large space that we could afford. Many people are still nervous about Covid so having plenty of space was reassuring.

3.Is there anything we could have done differently?

No, it was great, and met all our requirements - thanks for being so helpful!